Getting Started with ZAC

1. Logging into ZAC:

   • Open the ZAC application on your desktop or laptop.
   • Enter your username and password. Phone system credentials are different from your computer login.
   • Click "Login".

2. Modifying Your Presence State:

   • Click on your profile picture or name at the top of the ZAC window.
   • Select the desired presence state from the dropdown menu (e.g., Available, Busy, Do Not Disturb).

3. Navigating ZAC:

   • Main Tabs: Familiarize yourself with the main tabs (e.g., Contacts, Call Log, Messages).
   • Mini Mode to Expanded Mode: Switch between mini and expanded modes using the icon at the top right corner of the ZAC window.

Call Handling

5. Making a Call:

   • Go to the "Contacts" tab.
   • Click on the contact you wish to call.
   • Click the phone icon to initiate the call.

6. Handling Incoming Calls:

   • When a call comes in, a pop-up will appear.
   • Click "Answer" to take the call or "Reject" to decline.

7. Options While on a Call:

   • Mute/Unmute: Click the microphone icon.
   • Hold/Resume: Click the hold button to place the call on hold and the resume button to continue.
   • Transfer: Click the transfer button, enter the destination number, and complete the transfer.

Managing Groups and Contacts

9. Creating and Managing Groups:

   • Go to the "Contacts" tab.
   • Click the group icon to create a new group.
   • Add members by selecting contacts and dragging them into the group.

10. Buddy Lists:

    • Click on the "Buddy List" tab.
    • Add contacts by clicking the plus icon and selecting the desired contacts.

Additional Resources

• User Manuals and Tutorials: For detailed information, refer to the ZAC User Manual and training videos.
  

• Support: Contact PCSupport@VantageApparel.com for further assistance.